Accston Web Design Accrington - Proudly based in Accrington Lancashire
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A C C S T O N   W E B   D E S I G N
25 Milnshaw Lane, Accrington, Lancashire. BB5 1AY
Tel : 01254 790190   Web : www.accston.com   E-Mail : post@accston.com

Accston Web Design are proud to be members of the UK Web Design Association Accston Web Design Accrington Lancashire - Designing websites with the latest technology and standards. Click here to contact Accston Web Design at their office in Accrington Lancashire. Accston Web Design Accrington Lancashire. Please click here to view our Facebook page. Please click here to visit us on Twitter.

Terms and Conditions


1. DEFINITIONS

1.1 ‘Accston’, 'Accston Web Design' or ‘the company’ means Accston, 25 Milnshaw Lane, Accrington, Lancashire. BB5 1AY United Kingdom. Telephone : 01254 790190, e-mail : post@accston.com, website : www.accston.com. 1.2 ‘Client’ means any individual, company, partnership, organisation or other body who instructs the company to provide any products or services. 1.3 Placing an order with the company or use of the companies website constitutes full agreement with and acceptance of these terms and conditions. 1.4 This agreement shall apply to any and all services or products ordered by a client from the company.


2. QUOTATIONS

2.1 The client will wherever possible be provided with a full quotation for products and/or services ordered, in writing either by post, fax or e-mail. All quotations are valid for a period of 14 days from the date of issue unless otherwise stated. 2.2 Written quotations for repairs (usually required only for insurance work etc) will incur a £25:00 charge. This charge will be waived if the repair is subsequently carried out by the company within 28 days of issue of the quotation. 2.3 Any deviation in products or services required by the client will be subject to additional charge. Accston will always inform the client of any additional charges involved.


3. PAYMENTS & DEPOSITS

3.1 All products ordered from Accston are due for payment immediately with either the issue of an invoice or receipt. Orders for services (eg web design) will require a deposit, usually of 25% of the agreed purchase price before work can commence, with the remaining 75% due on completion. Products and services remain the property of Accston until full payment is received & cleared. 3.2 Any invoice queries must be notified to the company in writing within 3 working days of receipt of the invoice. 3.3 Any overdue payments may result in suspension and/or termination of any services supplied to you by the company including website provision, hosting, e-mail etc. A fee of £25.00 will be chargeable to reinstate each individual service. All such fee/s must be paid in full before any service will be re-instated. Accston will not be liable for any loss or damage as a result of such a suspension or cancellation in any case whatsoever. 3.4 In addition to section 3.3 above, for services payable monthly, missed or late monthly payments will incur a £25.00 per month late payment administration fee. Furthermore, any work required to administer and recover such outstanding monies will be charged at our prevailing hourly rate. 3.5 The company reserve the right to charge interest on overdue amounts at 8% above the prevailing Bank of England base lending rate calculated on a daily basis until the amount is paid in full including all additional charges and any such interest accrued. Accston also reserve the right to recover from the client any costs associated with debt collection and recovery including reasonable administration fees, legal fees, court costs etc. 3.6 Accston will record details of any overdue accounts and may use this information to assess the continued provision of a clients account and or services. This information may also be reported to the credit reference agencies. 3.7 Payments must be made in sterling with all cheques etc made payable to ‘Accston’. Payments made which are subsequently returned or refused by your paying authority (eg bank, building society, PayPal etc) will be subject to a charge of £25 plus any bank charges we are levied with. This is in addition to any additional charges due under sections 3.3 and 3.4 above. © 2014 ACCSTON WEB DESIGN ACCRINGTON LANCASHIRE


4. DATA

4.1 Accston will take every care of artwork, software, files etc. sent to us for use in completing the client’s order. However we cannot guarantee their safety and it is recommended that clients keep copies wherever possible. 4.2 All data accessed or stored on systems and/or components returned under warranty or undergoing assessment, repair, maintenance or upgrade should be considered at risk. Accston cannot be held responsible for the integrity of such data although all reasonable precautions will be taken. It is therefore the client’s responsibility to ensure that suitable backup provisions are maintained and that sensitive data is removed. 4.3 Any items supplied by the client to Accston are assumed to be the clients own property and as such free from any copyright conditions or restrictions of use. The client will indemnify Accston against any liabilities, damages, claims, offence and disputes etc resulting from use of items so supplied. 4.4 Accston will only provide services and products for legitimate, lawful purposes and reserves the right to refuse to provide any products or services at its sole discretion without disclosing a reason.


5. SUPPLY & DELIVERY

5.1 No goods or services shall be supplied by Accston on a trial basis. 5.2 Photographs etc of any products or services featured in any company publication are for illustration purposes only. Minor variations do not entitle the customer to rescind the contract. 5.3 Accston does not warrant the suitability of any goods or services supplied. It is the clients’ responsibility to ensure that goods or services are fit for the proposed use prior to ordering. 5.4 Any software configuration or re-configuration, installation or virus removal carried out by us and demonstrated to the client as working correctly is from that time considered a completed task. If a similar fault occurs thereafter, this will be treated as a new job and will be chargeable accordingly. 5.5 In the unlikely event that Accston cannot supply goods or services ordered by the client, we reserve the right to offer goods or services of an equal or superior quality. 5.6 Whilst every effort will be made to honour delivery dates & times, these should be treated as an estimate only. No liability can be accepted by the company for any failure to deliver within these estimated times. 5.7 The company will accept no liability for shortages or damage to goods or services unless these are notified in writing to the company by the client within three working days of receipt of the goods. 5.8 If for any reason the client is unable to accept delivery of any goods or services ordered at the time when they are due and ready for delivery, the goods or services will be returned to the company and a £25:00 surcharge will be levied. Further arrangements for delivery will then be made at the sole expense of the client. The date of the original invoice raised will not be amended. © 2014 ACCSTON WEB DESIGN ACCRINGTON LANCASHIRE

6. WARRANTY & RETURN

6.1 New items supplied by Accston to clients carry a full twelve months return to base warranty unless stated otherwise. Second user parts carry a thirty day return to base warranty unless stated otherwise. All warranties are effective from the date of invoice. Accston do not provide on site warranties except as part of a maintenance contract. 6.2 In the event of claiming under warranty, returning faulty items to the company or returning items under section 6.6 below, the client must first telephone, e-mail or write to Accston for a returns number. Any returns can only be accepted if they have a returns number provided by the company. This must be clearly stated on an accompanying letter with a clear description of the reason for the return and details of any fault. The original invoice or receipt must also be sent. Failure to follow this procedure will result in non-acceptance of the return and therefore no refund or replacement will be issued. 6.3 Damaged goods must be notified in writing to Accston within three working days of delivery to the customer. Accston may then at its sole discretion, repair or replace the defective goods or refund the purchase price. 6.4 Goods returned and found to be not faulty or damaged will be subject to a re-stocking fee of £25:00 except goods returned under section 6.6 below. 6.5 No claim will be entertained in respect of any goods which have been tampered with or altered in any way or have been subjected to any accident or damage howsoever caused by the client, its employees or agents, or through any use contrary to the manufacturers instructions. In addition, claims cannot be entertained for goods which cannot be shown to have been supplied by the company. 6.6 Accston fully comply with the Consumer Protection (Distance Selling) Regulations 2000 and as such are happy to receive goods back from clients under the terms of these regulations. Clients may return goods bought from us and covered by the regulations provided that they are received by us in as new, undamaged condition with all parts returned in undamaged, original packaging. Accston are unable to arrange for collection of such items and it is the clients’ responsibility to ensure the goods reach us safely and to pay all return postage and packaging costs including any necessary insurance. Proof of postage will not be accepted as proof of delivery and clients are advised to use a delivery method which provides parcel tracking and written proof that the items have been delivered safely back to us. Certain items and all services provided by Accston are exempt from these regulations. 6.7 All services completed by Accston are un-warranted and are non-returnable.


7. CANCELLATION

7.1 Requests for the cancellation of any order, by a client, must be made in writing to the company at the address above. Where such a request is granted, except under section 6.6 above, the customer agrees to pay to the company any and all costs involved. Where an item has already been dispatched, a re-stocking fee of £25:00 will also be charged. 7.2 Clients wishing to cancel, or move to another provider / company, any services in use, i.e. webservices, e-mail accounts etc., may do so giving twenty eight days notice in writing to the company at the address above. Where such request is made Accston will endeavour to enable this as soon as is reasonable practicable after all fees and charges are paid in full. The company reserve the right to charge a cancellation fee of £50:00 per service cancelled within a contract period. If the service is at the end of a contract period then no fee will be payable. Please remember however that any transfer fees etc. outside the control of the company are the sole responsibility of the client. Any additional work required in the cancellation or transfer of services will be chargeable at our prevailing hourly rate. Normal service charges will continue to accrue until such time as these conditions are met and all fees, charges and bills due are paid in full. 7.3  Monthly contracted services may be subject to a minimum period of service provision. If cancelled within this period, fees will become payable for the full term plus any cancellation fees due as stated in section 7.2 above.


8. LIABILITY

8.1 The company shall under no circumstances be liable for any clients’ loss whether direct, indirect or consequential howsoever caused. 8.2 Goods and services supplied by the company are, wherever appropriate subjected to an anti-virus test prior to supply to the client. However no guarantee as to the viral status of such goods or services shall be made or implied. It is therefore the clients’ responsibility to ensure that all goods or services supplied by Accston are screened in accordance with current best practice guidelines prior to use. 8.3 Through our website you may be able to link to other websites which are not necessarily under our control. We are not responsible for the nature, content or availability of these sites. The inclusion of any links to such sites does not necessarily imply a recommendation or endorse the views expressed within them.


9. FORCE MAJEURE

9.1 In the event that Accston is prevented from carrying out its obligations under a contract with a client as a result of any cause beyond its control such as, but not limited to, acts of God, war, strikes, lock outs, flood, failure of third parties etc., Accston will be relieved of its obligations under such contract for as long as such fulfilment is prevented.


10. MISCELLANEOUS          © 2014 ACCSTON WEB DESIGN ACCRINGTON LANCASHIRE

10.1 These terms and conditions do not affect and are in addition to the clients’ statutory rights. 10.2 If any part of this document is held to be illegal, invalid or unenforceable, the validity of the remaining provisions shall not be affected in any way. 10.3 Waiver of any part of these terms and conditions by the company for a client shall in no way affect the rights of the company in any way. 10.4 Any notice or demand issued by the company to a client will be issued by e-mail to the clients e-mail address registered with us. If we are required to issue such notice in writing, this will be delivered to the last known address of the client by first class mail and shall be deemed to have been served forty eight hours after posting. 10.5 The Laws of England shall govern any contract between the company and any client to which these terms and conditions apply. The parties therein shall submit to the jurisdiction of the English Courts. 10.6 These terms and conditions are effective as from April 1st 2014 and replace any and all previous versions of the same. E&OE. 10.7 Written copies of these terms and conditions are available on request.

 LAST REVIEWED : 1st November 2014